Refund Policy

This Refund Policy explains how Visupair handles refunds and cancellations for orders placed on visupair.com. It works together with the Terms of Service. If mandatory consumer laws in your country give you stronger rights, those rights still apply.

1. How to request a refund or cancellation

Email info@visupair.com from the address used for the order (or describe the order number and date). Visupair will confirm eligibility and next steps. Approved refunds are returned to the original payment method when possible; timing depends on banks and the payment provider.

2. Physical products

• If an item is damaged, defective, or not what you ordered, contact Visupair within 14 days of delivery with a short description and, if helpful, photos. Visupair may offer a replacement, repair, or refund, including reasonable return shipping where applicable under the law.
• For change of mind, EU/EEA/UK consumers often have a 14-day right of withdrawal for distance contracts, with exceptions (for example sealed goods opened, or custom-made items clearly personalised). Packaged goods must stay in condition suitable for resale unless inspection was necessary. If the law allows withdrawal, you may need to return the item; direct costs of return may apply unless Visupair states otherwise or the law requires otherwise.
• Handmade or made-to-order items may be excluded from withdrawal once production has clearly started with your agreement, or as stated on the product page. Check the listing and confirmation email.

3. Digital products

• Digital goods (downloads, files, access links) are usually delivered instantly or shortly after payment. In many places, the right to withdraw ends once delivery has begun if you explicitly agreed to immediate delivery and acknowledged that you may lose the withdrawal right. By completing checkout for digital products, you typically confirm that you want immediate supply where that applies.
• If you cannot access a purchase due to a technical fault on Visupair’s side, email Visupair. Visupair will work to fix access or, if that is not possible, may refund or credit at Visupair’s reasonable discretion.
• Refunds for digital products for change of mind are generally not offered once the content has been supplied, except where the law requires otherwise.

4. Services and custom work

• Creative services and custom commissions follow the cancellation rules on the relevant service page or written agreement (including any deposit or milestone payments).
• If you cancel after Visupair has started work, amounts covering work already performed or costs already incurred may be retained where permitted by law and as described in the offer.
• If Visupair cannot deliver as agreed (for example after a reasonable period and communication), Visupair will refund amounts paid for undelivered work, unless the Terms or contract say otherwise in line with the law.

5. Orders cancelled by Visupair

If Visupair refuses or cancels an order (for example obvious price or listing error, legal restriction, or stock issue), Visupair will refund any payment taken for that order.

6. Courses (if applicable)

If Visupair sells or hosts courses, access and refund rules for each course appear on that course’s page or at checkout. Where no separate rule is stated, the digital-product section above applies.

7. Chargebacks and abuse

Contacting Visupair first usually resolves issues faster than a bank chargeback. Visupair may dispute chargebacks that do not match the facts or this Policy. Abuse of refunds or payment systems may lead to account restrictions or refusal of future orders.

8. Contact

Refund questions: info@visupair.com